At Buxnis, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, our return and exchange policy provides a straightforward process for eligible products.
We offer a 30-day return and exchange window for eligible products.
Once your return is received and inspected, we will notify you of the outcome and process an approved exchange or refund.
To request a return or exchange, please contact our support team or submit your request through:
To be eligible for a return or exchange, products must:
Returns that do not meet these conditions may be rejected.
Because custom products are created specifically according to your requirements, customized, personalized, and made-to-order products are non-refundable and non-exchangeable.
Before production begins, customers are responsible for confirming their selected:
Once production has started, changes or cancellations may not be possible.
If you receive a defective, damaged, or incorrect product, please contact Buxnis within 2 business days of receiving your order.
Please provide:
After reviewing the issue, we may offer an appropriate solution, which may include a replacement, exchange, repair, or refund, depending on the circumstances.
Customers are generally responsible for the cost of return shipping unless the product received was defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning an item. Buxnis cannot be responsible for returns that are lost in transit before reaching us.
For custom or made-to-measure products, customers are responsible for providing accurate measurements and information.
If measurements are provided incorrectly by the customer, any alteration or adjustment may be subject to an additional fee.
Where applicable, Buxnis may offer one complimentary alteration for eligible custom products. This does not constitute a right to return or refund the custom product.
For selected custom or made-to-order products, Buxnis may provide photographs or other details before dispatch so customers can review the product’s design, finish, and specifications.
Once the customer approves the product for dispatch, changes may no longer be possible.
Orders may be cancelled within 48 hours of placing the order, provided production or processing has not progressed beyond a stage where cancellation is no longer possible.
To request a cancellation, contact our support team or submit your request through:
Once an order has been dispatched, shipped, or entered customs processing, cancellation may no longer be possible. In such cases, the customer may need to receive the order and follow the applicable return procedure.
Orders placed with a confirmed or expedited delivery requirement may be non-cancellable once processing has begun.
Once an approved return has been received and inspected:
Eligible products may be exchanged within the 30-day return period, subject to availability.
If the requested replacement product is unavailable, we may offer an alternative solution or refund where applicable.
Product prices and availability may change without prior notice.
Buxnis reserves the right to correct pricing, product description, or availability errors and, where necessary, cancel an order affected by such an error.
If an incorrect price is displayed:
If you do not wish to proceed at the corrected price, the order may be cancelled and any eligible payment refunded.
Buxnis reserves the right to refuse a return, exchange, or refund if the product does not meet the conditions outlined in this policy or if there is evidence of misuse, damage, alteration, or fraudulent activity.
For questions regarding returns, exchanges, refunds, or cancellations, please contact:
Buxnis
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
We are committed to making your Buxnis experience simple, transparent, and reliable.
Buxnis — Crafted with Leather. Made for Life.